Privacy & Legal

Last updated: 30 July 2026

Privacy Policy

1. Who we are

This website is operated by Red Train IT Limited ("Red Train", "we", "us", "our"), registered in England and Wales. Our registered office is:

5 The Chambers, Vineyard
Abingdon, OX14 3PX
United Kingdom

You can reach us by phone on +44 (0)330 223‑3443, or if you are an existing client, via our support desk.

2. Information we collect

We collect information in the following ways:

• Information you give us directly — for example, when you call us or contact our support desk, including your name, company, contact details, and the content of your enquiry.
• Information collected automatically — when you visit our website, we (or analytics services acting on our behalf) may automatically collect technical information such as your IP address, browser type, device type, pages visited, and time spent on the site.
• Cookies — see Section 5 below.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the services you've asked for;
• Manage and improve our client relationships;
• Maintain the security and proper functioning of our systems and website;
• Understand how our website is used, so we can improve it; and
• Comply with our legal and regulatory obligations.

4. Our legal basis for processing

Under UK data protection law, we rely on the following legal bases to process your personal data: performance of a contract (where you are a client), our legitimate interests (such as responding to enquiries and keeping our website secure), and compliance with a legal obligation, as applicable.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to distinguish you from other users, remember your preferences, and understand how the site is used. You can set your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

6. Sharing your information

We do not sell your personal data. We may share information with trusted third-party service providers who help us operate our business (for example, IT and hosting providers), and where we are required to do so by law, regulation, or a valid legal request.

7. How long we keep your information

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate personal data;
• Request erasure of your personal data, in certain circumstances;
• Request restriction of processing of your personal data;
• Request transfer of your personal data to another party; and
• Object to processing of your personal data, in certain circumstances.

To exercise any of these rights, please contact us using the details in Section 1. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data security

We take appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, alteration, disclosure, or destruction.

10. Children's privacy

Our website and services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

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Website Disclaimer & Terms of Use

12. General disclaimer

The content on this website is provided for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information it contains for any purpose.

13. Limitation of liability

Any reliance you place on information from this website is therefore strictly at your own risk. In no event will Red Train IT Limited be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, arising from loss of data or profits arising out of, or in connection with, the use of this website.

14. Intellectual property

Unless otherwise stated, Red Train IT Limited owns the intellectual property rights for all material on this website, including the Red Train name and logo. All intellectual property rights are reserved. You may view and print pages from the website for your own personal, non-commercial use, subject to the restrictions set out in these terms.

15. External links

From time to time, this website may include links to other websites, such as our support desk. These links are provided for your convenience. We have no control over the nature, content, and availability of those sites, and the inclusion of any link does not necessarily imply a recommendation or endorse the views expressed within them.

16. Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.